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Frequently asked questions

Answers about custom boxes, MOQ,samples, artwork, production, FSC-certified materials, and shipping worldwide.
What is the MOQ for custom packaging?

MOQ depends on the packaging type, structure, and finishing. Most of our custom packaging projects start at 500 pcs — we’ll confirm based on your requirements.

Can I get a sample before mass production?

Yes. We provide physical prototypes so you can review structure, materials, artwork, and finishing before moving into mass production.

What is the typical timeline for custom packaging projects?
Timelines vary depending on box type, finishing, and revision rounds. Here’s a general reference:
Quote: within 24 hours after receiving complete specifications
Design & structural development (if needed): 3–10 days
Sampling / prototyping: 3–7 days
Mass production: 10–25 working days
Are you a custom packaging manufacturer or a trading company?

We are a custom packaging manufacturer with our own factory in China.

By managing key production steps in-house — from sampling to mass production — we maintain consistent quality and better control over every project.

What artwork files do you need for custom packaging?

AI, PDF, or EPS files are preferred. If you don’t have final files yet, we can start from references and guide you through the design process.

Do you offer custom inserts for packaging?

Yes. We produce custom inserts in cardboard and corrugated, with EVA/foam options available upon request. We’ll recommend the best insert based on your product protection and presentation needs.

Do you offer FSC-certified or sustainable packaging materials?

Yes. We are FSC®Chain-of-Custody(CoC)certified. We offer a range of eco-friendly packaging materials for brands that prioritize sustainability.

Do you provide design support for packaging?

Yes. We support both structural design and surface artwork in-house, ensuring everything works together from concept to production.

Do you provide proofs before production?

Yes. Our prepress team will send a final proof for approval before production begins. Production lead time starts only after artwork approval.

How long does shipping take for custom packaging orders?

Shipping time depends on destination and shipping method: • Air freight: 7–14days • Sea freight: 4–8weeks

What shipping terms do you support?

We offer EXW, FOB, DDP,and DAP. Courier delivery is available for samples and small orders.

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